LAST MODIFIED: November 25, 2021
At Edinburgh Dog Behaviour we store the information you have provided in our contact and booking forms and will only ever use it to contact you in relation to the service you have purchased. We never pass on your personal information to any third parties or affiliates without your express prior and written consent, and only when we believe that passing on such information would be of benefit in your dog’s treatment (for example if you ask us to liaise with your veterinary surgeon).
The information on your contact/ booking form will be used in the following ways:
- To contact you when discussing or arranging the services you have paid for. This includes video chats and the use of your phone number to create a Whatsapp support chat between yourself and our team.
- To email you with information relevant to joining Zoom video chats or accessing follow up notes, exercises and handouts.
- To gather information about your dog and as a basis for further enquiries during our video chats.
- To call you in the unlikely event that we need to cancel or rearrange a session at short notice.
We will retain your information for two years from the date of completion of the contact/ booking forms, after which time it will be securely deleted. You have the right at any time to request a copy of all the information held on you and/ or to request the deletion of your information from our records. You can do so by putting your request in writing to firstname.lastname@example.org.